Customer Support Specialist

Cookies Policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

The cookies in use to deliver Google Analytics service are described in the table below.

Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

• Internet Explorer – http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
• Google Chrome – https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
• Mozilla Firefox – http://support.mozilla.org/en-US/kb/Blocking%20cookies
• Apple Safari – https://support.apple.com/en-gb/guide/safari/sfri40732/16.1/mac/13.0

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act (Cap 586). Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with Maltese Laws detailed in the Data Protection Act (Cap 586). All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act (Cap 586). No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act (Cap 586) you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails; forwarding of emails; the clicking of links within the email content; times; dates, and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with Maltese Law subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages.

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

• Data Protection Act Chapter 586

Disclaimer

SPORTINGTECH LIMITED

The information contained on the website www.sportingtech.com (the “Service”) is for general information purposes only.

Sportingtech Limited assumes no responsibility for errors or omissions in the contents on the Service.

In no event shall Sportingtech Limited be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service.

Sportingtech Limited reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.

Sportingtech Limited does not warrant that the Service is free of viruses or other harmful components.

Privacy Policy

Sportingtech Limited (“Sportingtech” or “we”) owns and operates the website www.sportingtech.com. This Privacy Policy is intended to inform you of the guidelines we have structured regarding the collection, use and disclosure of the personal data and information that we gather from you via the Sportingtech website. Further to this, our Privacy Policy also details the way in which we process, store and protect all user data.

Introduction

Under the guidelines of this Privacy Policy, the “Data Controller” is the company that determines the purpose and processing of personal data.

Sportingtech Limited acts in its capacity of Data Controller in terms of the EU Regulation, thereby determining the purpose and processing of your personal data. For more information on the contact details of the Data Controller, please refer to Section 8.

Please note that in using and/or browsing and/or visiting this website, you hereby agree to be bound by the guidelines of this Privacy Policy.

Information collection

Should you ever need to use our contact form for general enquiries or to schedule a demo, you will be required to provide certain personal details including your name, email address and telephone number. Once you have done so, this data will be processed in order for us to provide you with the support you require, and to maintain accurate records for our database. This will also serve to improve our website and the users’ experience and allows us to potentially enter into a business contract with you in the future.

Information usage

Such information referred to in Section 2 will be used, processed and stored in order for us to:

• Contact you with regards to any Sportingtech events, products or services you may be interested in.
• Carry out certain profiling of you and your website activity in order to improve your customer experience, serve you relevant content and send you more targeted marketing and email communication.

In the event of these occurrences, your personal information will be processed for the purposes of offering you products, services, or marketing opportunities that may be of interest to you. Should you wish to opt out of these at any time, you may follow the instructions included in our communication in order to unsubscribe from our mailing list.

Cookie policy

For information on cookies and our use of them, please consult our Cookies Policy.

Information sharing and disclosure

Your personal information, as referred to in Section 2, will not be distributed to any third party outside the Sportingtech group, with the exception of certain circumstances, such as:

Legal compliance

From time to time we may disclose your personal information to law enforcement, the government, or any authorised third parties to the extent that the law requires, in order to a) comply with any legal obligations, b) respond to any claims made against us, or c) respond to any requests regarding criminal investigations, alleged illegal activity, or any activity that may leave Sportingtech, our users, or you open to legal liability.

Under these circumstances, your personal information may be shared in order to protect our business and its legal rights.

Third-party service providers

From time to time we may make use of third-party service providers in order to offer certain website or payment-related services. These service providers may or may not rest within the borders of the European Economic Area (EEA).

Rest assured that these providers will only ever have limited access to your personal and/or financial information, and are contractually bound to safeguard your details, and to only use them for the specific purposes for which they were disclosed, in association with the guidelines of this Privacy Policy.

Should you wish to procure a complete list of the third-party service providers with access to your information, please contact us.

Corporate affiliates

From time to time we may share your information with any member of the Sportingtech group (including our holding company and any subsidiaries) for legal purposes as laid out in this Privacy Policy.

Aggregated data

From time to time it may become necessary for us to aggregate or combine certain user information in an anonymised manner for the purposes of compliance, analysis, marketing, advertising, profiling or similar.

Business transfers

Should Sportingtech ever be involved in business transfers such as a merger, acquisition, sale of assets, bankruptcy, insolvency or similar, our assets, including any connection you may have with such transfers, may be sold, shared or transferred in the interests of the completion of the transaction. In the event of such a transfer occurring, we will notify you prior to your information being shared, and ultimately falling under the guidelines of a different privacy policy.

Information subject rights

Note that under the General Data Protection Regulation, you have the right to access, update, move and delete certain personal information; additionally you also have the right to restrict the processing of your data in certain cases. Any queries you make regarding your data will be reviewed on a case-by-case basis, with the collection and processing of your data, the nature of the data itself, and any relevant legal or operational strictures being taken into account.

In order to exercise your rights in this regard, please contact the Data Controller by sending an email to compliance@sportingtech.com. Note that you may be required to verify your identity before any action can be taken. Also bear in mind that since these rights are a courtesy, and not absolute, we may refuse your request, or only be able to comply with certain parts of it.

Inaccurate or incomplete information

Should you notice any inaccuracies or omissions in your information, you have the right to ask Sportingtech to correct or update it.

Access and portability

Should you wish to access any personal data retained by Sportingtech, you have the right to request that this be sent to you in an easily readable format, or that it be sent to another third party, where possible.

Retention and deletion

Your personal information will be retained for as long as the contract between us exists, and for as long as it is needed for legal obligations. Once it no longer becomes necessary for us to retain your information, it will be deleted, provided there are no legal obligations that require we retain it for longer.

Should it no longer be necessary for us to retain or process your data, you have the right to request that we delete it. Similarly should you withdraw your consent, object to our retention of your data, determine that it has been unlawfully processed or that erasure is legally required, you may request that your information be deleted.

Please note, however, that certain exclusions to deletion do apply, such as in cases of processing being necessary for legal compliance or legal claims, or for exercising the right to freedom of expression and information.

Withdrawal of consent and processing restrictions

In the case of Sportingtech having requested your consent for the processing of your data, and there being no other legal considerations, you may withdraw your consent for processing by either changing your account settings or by sending an email to compliance@sportingtech.com with specific instructions as to which consent you withdraw. Note that this withdrawal of consent will not affect the legalities of any data processing based on your consent, prior to its withdrawal.

Further to this, certain laws may give you the right to limit our processing and management of your information, such as where a) you dispute the accuracy of your information, b) you determine the processing to be illegal, c) your information is no longer needed by Sportingtech, but you need it for the purposes of legal claims, or d) you have objected to the processing of your information (as per the following section) and this objection is pending verification based on whether the legal concerns of the Data Controller override your own.

Processing objections

Should it be in Sportingtech’s legal interests, you have the right to object to the processing of your information. However, please note that we will continue to process your information should there be a legitimate interest to do so, or should we have compelling grounds to do so that do not conflict with your personal rights and freedoms.

If you object to any direct marketing opportunities from Sportingtech, you may opt out of these via your account settings or via the unsubscribe instructions in our communications; you also have the right to object to any demographic profiling with respect to its direct marketing concerns.

Complaints

Please note that should you have any complaints about the Data Controller’s management of data processing activities, you are welcome to contact your respective Data Protection Authority. Please refer to Section 8 for the relevant details.

International information transfer 

For the sake of our global operations, it may from time to time become necessary for us to transfer, store, and process your information within the Sportingtech group, or share it with various third-party service providers outside Europe for the purposes described herein.

Should we ever see fit to transfer your personal information outside of the EEA, rest assured that we will take all necessary steps and precautions to secure your information in accordance with this Privacy Policy. These safety measures may take the form of standard contractual clauses, binding corporate rules or any other methods deemed acceptable in terms of data protection measures required by the EEA.

Should you wish to procure a complete list of the third-party service providers outside the EEA with access to your information, please contact us.

Contact us

Should you have any questions regarding the Sportingtech Privacy Policy, the methods in which we handle and manage your information, or wish to exercise your rights under the Data Protection Laws, please contact our Data Protection Officer at compliance@sportingtech.com. Alternatively, you can use the address details below to contact the Data Controller via post or use our website contact form to send a digital request.

Sportingtech Limited

Address: MK Business Center, 115A, Floor 2, Valley Road, Birkirkara, BKR9022, Malta

Complaints

Please note that should you experience any dissatisfaction with our handling and management of your personal data, you are welcome to file a complaint with your respective Data Protection Authority.