Location: Saint Julian’s, Malta
Stimulating iGaming Careers
With Gaming talent headhunted from our peer providers in the industry including Betfair, Betway, SBTech, Sporting Solutions, Sportradar, Tabcorp and William Hill, our teams across the world are passionate about leading towards the Gaming experience of the future.
Our Core Values
We’re client-centric
We do what we say, on time, every time. We work closely with our clients to provide robust and effective plans of action, working strategically to deliver the optimal iGaming solutions for your specific business objectives and audience needs.
We’re dedicated to progression
We employ industry experts around the world with specialist knowledge in emerging markets and localisation, who keep one step ahead of market trends to ensure that our customers stay ahead of the game.
We’re technology-led
We invest in the best iGaming developers, design teams and infrastructure around the world to deliver progressive, constantly evolving technological solutions that help to give our operator clients the competitive edge.
This position is critical within the business to manage commercial relationships with our existing customer base, as well as new partners within our expanding territories. The role will report into the Head of Commercial Account Management and work alongside Technical Account Management, Delivery, Sales, Finance and B2B Marketing teams.
The chosen candidate will excel at interpersonal relationships with both internal and external stakeholders. By using a consultative approach to account management, this person will use their expertise to manage customers from the onboarding phase into go-live, ensuring that each operator receives a world class service.
Responsibilities
- Operate as the commercial contact point for assigned customers, focusing on driving their business revenues to the benefit of Sportingtech.
- Offer a consultative approach to account management, utilising our internal teams to provide timely and pro-active analysis to clients, making recommendations to maximise the value from
our market leading iGaming platform. - Develop and maintain long-term relationships with operators.
- Service multiple clients concurrently, always managing customer expectations.
- Work closely with the Technical AMs to deliver the best possible customer experience.
- Deliver and discuss monthly KPI reports with partners and feed into quarterly business reviews for key accounts.
- Maintain account plans for designated customers, ensuring all that client data is updated in realtime.
- Identify upsell and new business opportunities within existing accounts.
- Commercial lead for new and integrating partners, working with the Onboarding team to assist with all out-of-scope requests and final website sign off.
- Collaborate with the Sales team and Head of CAM on any new customer opportunities.
- Work with Finance Dept to ensure the accuracy of monthly client invoices in accordance with the signed agreement.
- Assist the B2B Marketing team with any press releases & promotional material where required.
About You
Essential:
- Fluent written and spoken English & Portuguese.
- 2+ years account management experience in the iGaming B2B sector.
- Advanced knowledge of both Sportsbook & Casino verticals.
- Experience across multiple jurisdictions and products.
- Understanding of what allows for best UI/UX in differing markets and ability to share this knowledge with customers.
- Strong listening and negotiation skills.
- Demonstrable track record of over-achieving revenue targets.
- Excellent written and verbal communication skills.
- Experience and working knowledge of CRM systems.
- Personal gravitas and strong presentation skills.
- Superb organisational skills.
Desirable:
- Other languages.
- Technical understanding of IT Platforms
