{"id":2024,"date":"1970-01-01T00:00:00","date_gmt":"1969-12-31T23:00:00","guid":{"rendered":"https:\/\/sportingtech.com\/resources\/analista-de-incidentes\/"},"modified":"2026-01-12T12:32:44","modified_gmt":"2026-01-12T12:32:44","slug":"analista-de-incidentes","status":"publish","type":"post","link":"https:\/\/sportingtech.com\/es\/resources\/analista-de-incidentes\/","title":{"rendered":"Analista de Incidentes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Ubicaci\u00f3n: Sof\u00eda, Bulgaria<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Estimular las carreras profesionales en el sector del juego<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Con talentos en el sector del juego procedentes de nuestros proveedores hom\u00f3logos, como Betfair, Betway, SBTech, Sporting Solutions, Sportradar, Tabcorp y William Hill, a nuestros equipos de todo el mundo les apasiona liderar la experiencia de juego del futuro.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Nuestros valores<\/strong> <strong>Valores<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Estamos centrados en el cliente<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Hacemos lo que decimos, a tiempo, siempre. Colaboramos estrechamente con nuestros clientes para proporcionarles planes de acci\u00f3n s\u00f3lidos y eficaces, trabajando estrat\u00e9gicamente para ofrecer las soluciones de iGaming \u00f3ptimas para tus objetivos empresariales espec\u00edficos y las necesidades de tu p\u00fablico.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Nos dedicamos a la progresi\u00f3n<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Empleamos a expertos del sector de todo el mundo con conocimientos especializados en mercados emergentes y localizaci\u00f3n, que se mantienen un paso por delante de las tendencias del mercado para garantizar que nuestros clientes se mantengan a la vanguardia.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Estamos orientados a la tecnolog\u00eda<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Invertimos en los mejores desarrolladores, equipos de dise\u00f1o e infraestructuras de iGaming de todo el mundo para ofrecer soluciones tecnol\u00f3gicas progresivas y en constante evoluci\u00f3n que ayuden a dar a nuestros clientes operadores una ventaja competitiva.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Funci\u00f3n Prop\u00f3sito<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">En dependencia del Gestor de Incidentes, el puesto requiere que el candidato dirija la resoluci\u00f3n de incidentes de principio a fin, registre y mantenga informes y registros y mantenga la comunicaci\u00f3n con todas las partes interesadas pertinentes. El analista impulsar\u00e1 el an\u00e1lisis y las mejoras de la supervisi\u00f3n, las alertas, los procesos y los procedimientos.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Responsabilidades<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Identificar y diagnosticar las cuestiones y problemas planteados<\/li>\n\n\n\n<li>Asumir la responsabilidad de los problemas comunicados por los clientes y llevar los problemas hasta su resoluci\u00f3n<\/li>\n\n\n\n<li>Realiza an\u00e1lisis de causa ra\u00edz utilizando <strong>Lean Six Sigma<\/strong> o un <strong>m\u00e9todo<\/strong> similar<\/li>\n\n\n\n<li>Asesorar a los socios y\/o gestores de cuentas sobre las medidas adecuadas<\/li>\n\n\n\n<li>Colabora con otros miembros del equipo para lograr una resoluci\u00f3n satisfactoria del problema del cliente<\/li>\n\n\n\n<li>Mantener una comunicaci\u00f3n clara y concisa con todas las partes interesadas<\/li>\n\n\n\n<li>Crea y mant\u00e9n registros de problemas, interrupciones y retrospectivas\/postmortem<\/li>\n\n\n\n<li>Garantizar la notificaci\u00f3n y el seguimiento adecuados de los incidentes anteriores<\/li>\n\n\n\n<li>Establecer, supervisar y tomar las medidas adecuadas en relaci\u00f3n con las alertas del sistema<\/li>\n\n\n\n<li>Elabora recomendaciones de cambios y mejoras para evitar que se repitan los problemas<\/li>\n\n\n\n<li>Responsable de ser el \u00fanico punto de contacto para cualquier problema t\u00e9cnico en todos los productos de la empresa<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Sobre ti<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Esencial:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Conocimiento de las mejores pr\u00e1cticas de gesti\u00f3n de incidentes y\/o experiencia pertinente<\/strong><\/li>\n\n\n\n<li>Conocimientos de <strong>Jira<\/strong>, <strong>Confluence<\/strong> o <strong>cualquier<\/strong> sistema <strong>similar<\/strong> de seguimiento de tickets y base de conocimientos<\/li>\n\n\n\n<li>Experiencia laboral demostrada en soporte t\u00e9cnico empresarial, soporte inform\u00e1tico o como ingeniero t\u00e9cnico<\/li>\n\n\n\n<li>Conocimiento de herramientas de registro y monitorizaci\u00f3n de aplicaciones como <strong>ELK<\/strong>, <strong>New Relic<\/strong>, <strong>Splunk<\/strong>, <strong>Dynatrace<\/strong> o <strong>cualquier<\/strong> aplicaci\u00f3n similar<\/li>\n\n\n\n<li>Buen conocimiento de sistemas inform\u00e1ticos, dispositivos m\u00f3viles y otros productos tecnol\u00f3gicos<\/li>\n\n\n\n<li>Capacidad para solucionar problemas complejos de hardware y software<\/li>\n\n\n\n<li>Excelentes habilidades de comunicaci\u00f3n y resoluci\u00f3n de problemas<\/li>\n\n\n\n<li>Ingl\u00e9s fluido verbal y escrito<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><br\/><strong>Ventajas:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Forma de trabajo h\u00edbrida \/ opci\u00f3n totalmente a distancia<\/li>\n\n\n\n<li>D\u00edas adicionales de vacaciones anuales<\/li>\n\n\n\n<li>D\u00eda libre en tu cumplea\u00f1os<\/li>\n\n\n\n<li>Seguro m\u00e9dico adicional y cobertura de servicios dentales<\/li>\n\n\n\n<li>Tarjeta multideporte gratuita<\/li>\n\n\n\n<li>Horario flexible<\/li>\n\n\n\n<li>Atractiva prima anual<\/li>\n\n\n\n<li>Bonificaci\u00f3n por recomendaci\u00f3n<\/li>\n\n\n\n<li>Permiso de maternidad retribuido adicional<\/li>\n\n\n\n<li>Oportunidades de formaci\u00f3n y desarrollo<\/li>\n\n\n\n<li>Reuniones de equipo memorables<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ubicaci\u00f3n: Sof\u00eda, Bulgaria Estimular las carreras profesionales en el sector del juego Con talentos en el sector del juego procedentes&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-2024","post","type-post","status-publish","format-standard","hentry","category-empleo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Analista de Incidentes - Sportingtech<\/title>\n<meta name=\"description\" content=\"Sportingtech, Award-Winning iGaming Platform. 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