Commercial Account Manager

 Job Description

This position is critical within the business to manage commercial relationships with our existing customer base, as well as new partners within our expanding territories.

This role can be based remotely or hybrid if based in Malta.

 Job Responsibilities

  • Operate as the commercial contact point for assigned customers, focusing on driving their business revenues to the benefit of Sportingtech.
  • Offer a consultative approach to account management, utilising our internal teams to provide timely and pro-active analysis to clients, making recommendations to maximise the value from our market leading iGaming platform.
  • Develop and maintain long-term relationships with operators.
  • Service multiple clients concurrently, always managing customer expectations.
  • Work closely with the Technical AMs to deliver the best possible customer experience.
  • Deliver and discuss monthly KPI reports with partners and feed into quarterly business reviews for key accounts.
  • Maintain account plans for designated customers, ensuring all that client data is updated in realtime.
  • Identify upsell and new business opportunities within existing accounts.
  • Commercial lead for new and integrating partners, working with the Onboarding team to assist with all out-of-scope requests and final website sign off.
  • Collaborate with the Sales team and Head of CAM on any new customer opportunities.
  • Work with Finance Dept to ensure the accuracy of monthly client invoices in accordance with the signed agreement.
  • Assist the B2B Marketing team with any press releases & promotional material where required.

About You

Essential:

  • Fluent written and spoken English & Portuguese.
  • 2+ years account management experience in the iGaming B2B sector.
  • Advanced knowledge of both Sportsbook & Casino verticals.
  • Experience across multiple jurisdictions and products.
  • Understanding of what allows for best UI/UX in differing markets and ability to share this knowledge with customers.
  • Strong listening and negotiation skills.
  • Demonstrable track record of over-achieving revenue targets.
  • Excellent written and verbal communication skills.
  • Experience and working knowledge of CRM systems.
  • Personal gravitas and strong presentation skills.
  • Superb organisational skills.

Desirable:

  • Other languages.
  • Technical understanding of IT Platforms