Technical Account Manager

 Job Description

As a Technical Account Manager, you will be responsible for managing the day-to-day relationships with our existing clients.

This role can be based remotely or hybrid if based in Malta.

 Job Responsibilities

  • Work closely with clients and internal technical teams to help report, track incidents and change requests, assisting customers and stakeholders in a courteous and professional manner.
  • Assist with technical problem diagnosis and resolution.
  • Track and update your clients’ Jira tickets. Notify and update stakeholders on customer issues.
  • Maintain close contact with a portfolio of clients, being always available to respond to escalated queries during business hours.
  • Contribute to the onboarding process of new customers, working with the onboarding manager before taking full ownership when clients are launched.
  • Maintain and update the TAM confluence space with all relevant information such as meeting notes and tracking of all ongoing action points.
  • Contribute to the training of new client in back-office and front-end functionality
  • Contribute to pre-sales demos to potential clients, showcasing the potential of the platform
  • Contribute to ways of working regarding best practices, tools, and processes.
  • Build rapport and establish long-term relationships with customers.
  • Attending industry events to support the overall sales and commercial effort.

About You

  • 2+ years technical account management experience in the iGaming sector
  • Strong analytical and problem solving ability
  • Good planning, organizational and time management skills
  • Experience working with Jira and confluence
  • Experience and understanding of the technical aspects of a B2B or IT platform
  • Excellent communication skills in Portuguese and English
  • Customer focused
  • Team player
  • Organised
  • Thrive under pressure